Statement
COVID-19

COVID 19 Statement

These are exceptional times. With Coronavirus – COVID-19 - we all face an unprecedented global challenge. The Stiltz Group continue to review activities on a daily basis to ensure we comply with safety directives at all times. At the same time, we look to balance this with providing the expected levels of service and support to our customers while being mindful of minimising risk for all concerned.

We are acutely aware that our customers tend to fall into higher risk categories, whether due to age, or as a result of pre-existing medical conditions. Therefore it is all the more important for our current and future customers to maintain their safety and independence at home with the help of their homelifts; this contributes towards the current policy of social distancing, especially important for seniors and those with compromised immune systems. Reduction of accidents within the home at this time will also help minimize the burden on the increasingly stressed healthcare system.

We are keen to ensure those who need new homelifts installed and those who require their lifts to be serviced, can expect these activities to take place without fear of risk to their health. There are multiple online resources that will guide you to assist in providing a safe workplace for your employees and help protect the customers whose home you visit. Two we would recommend are:

CDC - click here to visit
OSHA - click here to visit

We are in this together and are standing by to offer you as much support as possible during this challenging time. If you have any questions, concerns or doubts about anything, please contact your territory manager or the technical services team and we will do our best to assist.

Sincerely

Mark Blomfield

President

Are you considering buying a residential elevator but wondering what happens if there is a power outage if you are travelling in your lift at the same time?

This is one of the popular questions that we are asked at Stiltz Home Elevators, so we thought it would be useful to cover this topic here.

Even if you do not experience many power outages in and around your area, if you use electricity for power in your home, there are some common factors which affect your power supply. Weather, lightning, high winds, and ice are common weather-related power interruptions. Storms and high winds can cause lines to come into contact with tree limbs or other power lines. Even routine maintenance can sometimes affect the power supply to your property.

At Stiltz Home Elevators, our elevator lifts are designed to handle all eventualities, and every home lift we manufacture is equipped with a battery back-up facility which kicks in, in the event of a power outage. This is a standard fitting and when required will take over the power of the lift and gently lower the elevator cabin and any travelling occupants to the lower level, to wait for the mains power to return.

All Stiltz customers can, therefore, have total peace of mind that they will never be stuck in their lift when a loss of power may occur. As soon as the mains power returns, the lift simply returns to normal working order. The functionality of your home lift will be completely unaffected by the disruption of the power outage, in the same way as any other regular electrical home appliance.

Stiltz Home Elevators also offer the optional upgrade to an uninterruptable power supply which is relatively affordable and can give you extra operational time between the beginning of the power outage and when the power returns. We can discuss the length of runtime with you as this varies depending on the UPS you choose.

Adding a UPS to your home lift is ideal for those who prefer to remain upstairs during the power outage, rather than descending automatically to the lower level of your home. This system is installed at an extra cost but will allow for numerous trips both up and down while the main power to the lift is out.

For more frequently asked questions visit our FAQs page or contact us here for more information.

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